Frequently Asked Questions.
What types of jewelry do you sell?
We offer high-quality 14k and 18k gold jewelry, including necklaces, rings, earrings, bracelets, and complete sets in yellow gold, white gold, and rose gold.
Is your jewelry real gold?
Yes, all our pieces are made from genuine 14k or 18k solid gold. We do not sell gold-plated or gold-filled items.
Do you offer custom jewelry or personalization?
At this time, we do not offer custom designs, but we are working on adding that service soon. Stay tuned!
Where are you located?
We are based in Atlanta, GA, and ship across the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days, depending on your location.
Do you offer international shipping?
Currently, we only ship within the United States. We plan to expand our shipping options in the near future.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor the delivery status.
What is your return policy?
No return or refund. Please visit our Return Policy page for full details.
Do you offer any warranties on your jewelry?
Yes, all purchases come with a 1-month warranty covering manufacturing defects.
How can I be sure I'm ordering the right size?
We provide sizing guides for rings and bracelets on our website. If you need further help, feel free to contact our support team.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Stripe.
How do I contact customer service?
You can reach us via our contact form on the website, by emailing contact@zeegoldjewelry.com, or messaging us on Instagram @zeegoldatl.